Glide along on the San Francisco Segway Experience Tour.

FAQ

• Expand/Collapse Are reservations required?

  Reservations are required for every tour we offer. All walk-up customers will be accommodated in the best possible manner based on guide and Segway availability. Our tours fill to capacity on a regular basis. For this reason we highly suggest making a reservation online or contacting us directly to make a reservation. We don't want to fill our tour and miss showing you around!

• Expand/Collapse Where is the meeting point?

  All Segway tours begin at our office, located at 333 Jefferson St., Suite 123, San Francisco, CA 94133. Please click here to view a map of our location. We are located in a walkway that begins between the In N Out Burger and Sunglass Hut in the Anchorage Square Shopping Center.

• Expand/Collapse Can minors come on tour alone?

  For safety reasons, minors (anyone under the age of 18) must be accompanied by an adult on the tour.

• Expand/Collapse If I am pregnant can I join the tour?

  Unfortunately, due to the risk to both child and mother, pregnant women are not allowed to participate on our Segway Tours.

• Expand/Collapse How big will my group be?

  Our tours operate in groups of 8.

• Expand/Collapse What if my party is more than 8 people?

  If the party is larger than 8 the group will be split up for safety reasons. If you would like to keep a larger group together, please get in touch with us.

• Expand/Collapse What time do I need to get there for my tour?

  Your tour will start promptly at the scheduled time, therefore please arrive 15 minutes prior to tour departure time in order to complete the necessary paperwork. Please be aware that we have multiple tours departing throughout the day, therefore if you arrive more than 30 minutes early we may still be working with other guests and not quite ready to welcome you properly. Each member of your party will be required to complete and sign a liability waiver form. Minors under the age of 18 will need a parent or guardian to complete their paperwork.

• Expand/Collapse Will I need to put down a deposit?

  Yes. Insurance requires that City Segway Tours pre-authorize $500 on a credit card (one per party) on the day of the reservation. Please bring your MasterCard, Visa, or Amex with you for this requirement. Your card will not be charged unless there is damage caused to the Segway and card information will be deleted immediately upon completion of a damage-free tour.

• Expand/Collapse Is this tour offered in any other languages? Or only English?

  Our tours are only offered in English at this time.

• Expand/Collapse Do we go inside the museums and monuments?

  We do not enter the museums and monuments since the Segway are so much fun! However, we will give you a great orientation of the city so you'll know exactly where you will want to go after the tour.

• Expand/Collapse Am I allowed to take pictures during the tour?

  Absolutely! However, we do recommend that you ask your guide to take your pictures so you can focus on riding and balancing on your Segway.

• Expand/Collapse What is your cancellation policy?

  We are happy to offer full refunds for our Segway tour if the reservation is cancelled more than 72 hours (3 days) before the scheduled tour. We do not offer refunds for any reason once we are within the 72 hours of the scheduled tour.

• Expand/Collapse Are tours cancelled in case of rain?

  No. Our tours operate rain or shine. We have ponchos available for purchase in our office for $1 and are happy to refund the price if it is unopened and unused.

• Expand/Collapse I've never ridden a Segway before; will I be able to pick it up quickly?

  Your safety is always our highest priority; therefore, we begin each tour with a very thorough orientation of the Segway and its use before going out to enjoy the city!

• Expand/Collapse Is there an age or weight limit?

  For your riding safety, guests must be at least 12 years of age and weigh at least 100 pounds and not in excess of 260 pounds. Here in San Francisco we have to stick very strictly to our minimum weight of 100 pounds, as anyone under that weight runs the risk of having the Segway respond improperly on the (small) hills encountered on tour.

• Expand/Collapse Are the Segways safe for people with disabilities?

  We have had several people with disabilities join our tours. The necessary range of motion required to operate a Segway is similar to that of being able to transfer weight from one foot to another while walking. Also, riding a Segway does require the need to be able to stand for long periods of time. Each of our tours begins with a short safety video followed by time to practice in our training area across the street and instruction from your tour guide. We will practice on the Segways until everyone feels comfortable.

• Expand/Collapse Can I rent a Segway without a guide?

  Unfortunately we do not rent our Segways out to individuals without a guide.

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