• FAQ

  • FAQ

Frequently Asked Questions

  • Expand/Collapse General Tour FAQ
    • Expand/Collapse Are reservations required?

      Reservations are required for every tour we offer.

    • Expand/Collapse How do I make a reservation?

      Reservations for all tours can be made on our website, over the phone, or in advance at one of our Paris offices.

    • Expand/Collapse How do we find your office?

      Our Segway Office is located at 24 Rue Edgar Faure, which is a 10 minute's walk from the Eiffel Tower. Click here for a map.

    • Expand/Collapse What are the seasonal open dates of City Segway Tours Paris?

      We are open every day of the year except Dec 13, Dec 25, Jan 10, Jan 17, Jan 24 and Jan 31. We have a limited schedule on Bastille Day (Jul 14), Fête de la Musique (Jun 21), and the final day of the Tour de France. 

    • Expand/Collapse What is your cancellation policy?

      We offer 100% refunds on all tours if the reservation is cancelled more than 72 hours (3 days) before the scheduled tour. We do not offer refunds for any reason once we are within 72 hours of the scheduled tour.

    • Expand/Collapse How long do the tours last?
      • Day Segway Tour: Approximately 3 hours 
      • Night Segway Tour: Approximately 2 hours
    • Expand/Collapse Are the tours cancelled if it rains?

      No, our tours run rain or shine, and we have rain ponchos available for sale in our office. We will gladly buy them back from you if they are not used during your tour! We encourage all guests to consult the weather forecast and plan your dress accordingly.

    • Expand/Collapse Do we go inside the museums and monuments?

      Our Segway tours do not enter the monuments due to time constraints. These tours are designed to enjoy the city from a broad perspective, so that's what we're going to do!

    • Expand/Collapse What is the number to call if I am lost and trying to find the meeting point?

      If you are having problems finding the meeting location for your tour, please call us at +33.1.85.08.19.76 and our staff will be happy to help you find your way.

  • Expand/Collapse Segway Tour FAQ
    • Expand/Collapse What do we see on the Segway tours?

      Segways are an excellent way to see a lot in a short amount of time! We try to hit the main monuments such as the Eiffel Tower and the Louvre, and we’ll fill you in on Parisian history and cultural aspects of the city all along the way! 

    • Expand/Collapse How many minutes prior to tour time should I meet?

      We ask that all guests arrive 15 minutes early for the scheduled tour to fill out necessary paperwork.  Each member of your party will be required to complete and sign a liability waiver form.

    • Expand/Collapse Is a helmet included?

      Yes! We ask that all members of your party wear a helmet while on tour. We will provide reflective vests should your tour take place after sun-down.  

    • Expand/Collapse Where will my tour start?

      All of our Segway tours depart from our office, located at 24 rue Edgar Faure, 75015 Paris.

    • Expand/Collapse How many people will be in my tour group?

      For our Segway tours, we limit the group size to 8 guests per tour guide. If your group is larger than 8, you will be split up for safety reasons.

    • Expand/Collapse Are Segway tours appropriate for children?

      All of our Segway guests must be of 12 years of age or older, and all guests under 18 must be accompanied by a parent or guardian 18 years or older.  

    • Expand/Collapse What are the weight limits for Segways?

      All Segway riders must weigh at least 100 pounds (45 kilograms) and not exceed 260 pounds (118 kilograms).  

    • Expand/Collapse Can I join the tour if I’m pregnant?

      Due to the risk to both mother and child, we are not able to accommodate pregnant women on our Segway tours.  

    • Expand/Collapse How strenuous is the Segway tour? Are they difficult to ride?

      We’ve found that our guests pick up on how to ride a Segway within the first 10 minutes, but we like to take 20-30 minutes to explain the machines, demonstrate the best riding techniques, and then allow time to practice before heading out to see the sites. We like to ensure that every guest feels 100% confident before beginning the tour. While riding a Segway is fairly leisurely, you will be on your feet for the duration of the tour.