Our mission is to provide safe, fun, and unforgettable experiences though superior customer service that creates memories and smiles that last a lifetime.
Since our foundation in 1999, bikes and segways have been at the core of what we do. Our reknowned tradition of superior customer service would not be possible without our top class team of Bike & Segway Guides and Hosts. Based in our Bike & Segway office in the 15th arrondissement, our guides coupled with a core team of hosts, ensure that eveything runs smoothly, and that our guests have a great time on tour, day in day out.
Both the Host and Guide positions are open to applicants. As the face of our company, candidates must have exceptional customer service skills, be extremely organized, and able to work well both as part of a team and individually.
No task is too large for our Bike & Segway Guides, who take tours around Paris as well as Versailles, Giverny, and the Loire Valley. Outside of tour times, guides work in office, helping the hosts ensure that operations run smoothly.
Our staff wear many hats: guide, confidant, problem solver, conversationalist, leader, care giver, and general rock star! Guiding tours with us is a highly sought-after position demanding lots of cultural and historical knowledge and above-all, extraordinary people skills. Those are the obvious qualifications, but no less important is the ability to work very flexible hours and have a strong sense of team pride.
On top of all that, while we love sunny days, we do many tours in the howling wind and pouring rain. Whatever happens out there, we really shine when adversity comes knocking!
Bike & Segway Hosts help customers get to their tours, take reservations, and keep the office running smoothly. Regardless of whether you are leading a tour, or caring for a group in our office, you're expected to be a powerful presenter and confident public speaker. Your delivery of information should be clear, inspire confidence, and engage our guests. You are compassionate, patient, and have an unwavering sense of humor. Your warmth and dynamic personality shines through as you relay information to our guests. In short, you love being with people and people love being with you!
Although these are two distinct roles, Guides will have office shifts and can expect to help Hosts in our shop. Likewise, Hosts provide the main support to Guides on tour, frequently going into the field to help solve any issues that may arise.
There are many steps a tourist takes before becoming one of our happy customers. Behind the scenes, we have a dedicated team of people who are the first point of contact for anybody considering taking a tour with us.
Our customer service staff, reservations and purchasing team, is a key part of our ability to provide a great experience for our guests. Unlike the guides and hosts, who interact face-to-face with our customers, this job is more behind the scenes. They say "lots of little things make big things happen" and this is certainly true of the little details this job entails.
This role involves answering client calls and emails, responding to their queries about the company, our tours, reservations, and Paris in general. Very often you will be the first point of contact a client has with our company, and it is crucial they have a great first impression. Other tasks covered by the team include ticket purchasing, data entry, and managing inventory information in our reservations system.
This role requires someone who not only has a strong work ethic and keen attention to detail, but who is computer literate and comfortable working in an office, on the phones and/or computer all day in both English or French. Quite literally, a mistake on your part has the potential to ruin someone's vacation. If you don't want that responsibility, then this job is not for you.
Our internship opportunities provide a great international experience in the tourism industry. As it takes many parts to make a whole, we value team players that are willing to go above and beyond in order to provide our customers with a wonderful experience! A great attitude, big smile and willingness to pitch in to get the job done is essential to our interns. Please indicate which position you are interested interning in.