• FAQ

Frequently Asked Questions

  • Expand/Collapse General Tour FAQ
    • Expand/Collapse Where is the meeting point?

      Our Bike & Segway Tours begin at our office, located at 214 Decatur Street, New Orleans, LA 70130. Our office is located in the French Quarter directly across from the House of Blues. (Two blocks off of Canal Street and two blocks off the Mississippi River).

      Our Walking Tours meet at 941 Decatur St, New Orleans, LA 70116 near the gold statue of Joan of Arc. 

      Please verify the meeting point in your confirmation email.

      Our Louisiana Plantation and New Orleans City & Cemetery Tour include hotel pick-up.  

    • Expand/Collapse Is there parking available near the office?

      There are many parking lots around the French Quarter. The closest to the office is is at 111 Iberville St. (corner of Iberville st and N. Peters). Their rate is $30 for up to 8 hours.

    • Expand/Collapse Are reservations required?

      Reservations are required for every tour we offer. All walk-up customers will be accommodated in the best possible manner based on guide and equipment availability. Our tours fill to capacity on a regular basis. For this reason we highly suggest making a reservation online or contacting us directly to make a reservation. We don't want to fill our tour and miss showing you around!

    • Expand/Collapse How can I work for City Segway Tours?

      We are always on the lookout for fresh faces to help provide the best tours possible in New Orleans. For more information on our positions and how to apply, please see our Employment page.

    • Expand/Collapse Can minors come on tour alone?

      For safety reasons, minors (anyone under the age of 18) must be accompanied by an adult on the tour.

    • Expand/Collapse If I am pregnant can I join the tour?

      Unfortunately, due to the risk to both child and mother, pregnant women are not allowed to participate on our tours.

    • Expand/Collapse Are your tours offered in any language other than English?

      At this time, our tours are only offered in English.

    • Expand/Collapse Do we go inside the museum and monuments?

      We do not enter the museums and other attractions listed on our tour page as we devote as much time as we can to the tour itself. We will make stops to learn about the museums and other attractions and give you a great orientation of the city so you'll know exactly where you will want to go after the tour.

    • Expand/Collapse Are tours cancelled if it rains?

      No, all of our tours run rain or shine. In the event of rain, guides will have ponchos that are free of charge.

    • Expand/Collapse What time do I need to get there for my tour?

      Bike & Segway Tours

      Your tour will start promptly at the scheduled time, therefore please arrive 15 minutes prior to tour departure time in order to complete the necessary paperwork.

      Please be aware that we have multiple tours departing throughout the day, therefore if you arrive more than 30 minutes early we may still be working with other guests and not quite ready to welcome you properly.

      Each member of your party will be required to complete and sign a liability waiver form. Minors under the age of 18 will need a parent or guardian to complete their paperwork.

      Walking Tours

      We ask that guests arrive 20-30 minutes prior to tour time to ensure a timely departure.

      Louisiana Plantation and New Orleans City & Cemetery Tour 

      We ask that guests are ready for pick-up from their hotel 30 minutes prior to the start time of your tour.

    • Expand/Collapse What is your cancellation policy?

      We are happy to offer full refunds for our tours if the reservation is cancelled more than 48 hours (2 days) before the scheduled tour. We do not offer refunds for any reason once we are within the 48 hours of the scheduled tour.

  • Expand/Collapse Segway Tour FAQ
    • Expand/Collapse Am I required to wear a helmet?

      Yes.

    • Expand/Collapse How big will my group be?

      Our Segway tours operate in groups of 8 people per tour guide.

    • Expand/Collapse Are the Segways safe for children or people with disabilities?

      All participants must be at least 12 years old and weigh at least 100 pounds  (45kg) and not in excess of 260 pounds (118 kg). Minors under the age of 18 must be accompanied by an adult on tour. Unfortunately anyone under the age of 12 will not be permitted to participate.

      We have had several people with disabilities join our tours. The necessary range of motion required to operate a Segway is similar to that of being able to transfer weight from one foot to another while walking. Riding a Segway does require the need to be able to stand for long periods of time.

       

    • Expand/Collapse What if my party is more than 8 people?

      If the party is larger than 8 the group will be split up for safety reasons on our standard tours. We can take larger groups as private tours; however those are subject to different pricing and plans and must be made in advance to make allowances for tour guides and machines.

    • Expand/Collapse Will I need to put down a deposit?

      We do not take a deposit.

    • Expand/Collapse I've never ridden a Segway before; will I be able to pick it up quickly?

      Your safety is always our highest priority; therefore, we begin each tour with a very thorough orientation to the Segway and its use before going out to enjoy the city! Each of our tours will begin with a short safety video followed by time to practice in our training area instruction from your tour guide. We will practice on the Segways until everyone feels comfortable.

    • Expand/Collapse I have ridden a Segway before; is there anything I should know?

      We do our best to make accommodations for returning riders once we get out on tour, however please be aware that we prefer to train new riders first to give them as much time as possible to practice. While some returning guests wonder why they can't simply be set up on their machines and left to explore, we ask that you remain patient while we allow first-time riders to get acclimated with a minimum of distractions or other riders in the training area. These delays are usually 5-10 minutes at most and help us keep our training area as safe and efficient as possible.

    • Expand/Collapse Am I allowed to take pictures during the tour?

      Absolutely! However, we do recommend that you ask your guide to take your pictures so you can focus on riding and balancing on your Segway.

    • Expand/Collapse Do we ride on the streets or on the sidewalks?

      Our Segways are only allowed on the streets and ride alongside traffic just as bicyclists do. Our guides are very experienced guiding groups safely through the streets and there is plenty of room for both Segway and other vehicles.

  • Expand/Collapse Bike Tour FAQ
    • Expand/Collapse Are bike tours appropriate for children?

      Absolutely! We have tons of families as we're a great family activity. If you have children in your group please make note of it in your reservation. Please include their age and size, as the number of childrens bikes we have is limited.

      For children up to 12 years old or 100lbs (45kg), we have 2 wheeled tandem trailers. The passenger sits on a seat and can pedal or coast. All riders over 100lbs (45kg) must ride their own bicycle. We have various smaller sized mountain bikes for those able to ride on their own.

    • Expand/Collapse Do your tours ride in the streets?

      Yes, we are on city streets for the majority of the tour. Our route takes advantage of streets with bike lanes as much as possible but there are times we will need to share the road with other vehicles. For this reason we reccomend that all riders are confident enough with their biking skills that traffic will not be a problem. Also younger riders must have enough skill to follow in a single file line behind the guide so they are not in danger of veering into traffic.

    • Expand/Collapse Do I have to wear a helmet?

      Yes. Your safety is top priority for us and studies have shown that helmets can reduce head injuries by at least 85%. Therefore, we do require all riders to wear helmets on our tours.

    • Expand/Collapse What is provided with the tour?

      Along with one of our phenomenal tour guides, every guest will recieve a bike, helmet, and a bottle of water. Additional waters are available for purchase in our office for $1.

  • Expand/Collapse Bike Rental FAQ
    • Expand/Collapse How much is a bike rental?

      Rentals are $7/hour per bike. $25 for a 4-hour period. $35 for the entire day. All bikes must be returned by close of the business day.

    • Expand/Collapse When and where do I have to return the rental?

      All bikes must be returned back at our office by close of the shop that day. Between March and November the shop is open till 6pm, and between December and Feb we close at 5. Bikes arriving after the specified time will be charged for a 24 hour rental.

    • Expand/Collapse What is included with a rental?

      All rentals will receive a bike, helmet, and one lock and key.

    • Expand/Collapse Will I have to leave a deposit to rent a bike?

      When you arrive at our office we will take a digital imprint of a credit card to ensure you return with the bike and that it is in working order. Per the rental agreement you will sign upon arrival, you are responsible for damage or loss of the bike.

    • Expand/Collapse Do I have to wear a helmet?

      Bike renters may opt not to wear helmets if they are over 18 years of age, but are asked to sign a waiver stating they have been recommended to wear a helmet at all times by City Segway Tours. Your safety is top priority for us and studies have shown that helmets can reduce head injuries by at least 85%.

      This option is only available for those who are NOT taking the tour, but are RENTING the bikes without a guide on an hourly/daily basis.