Frequently Asked Questions

  • Expand/Collapse General
    • Expand/Collapse Which locations are your tours in?

      We have City Segway Tours in Chicago, New Orleans, San Francisco, and Washington D.C.

      Our parent company, Fat Tire Tours, has locations in 

      • Barcelona
      • Berlin
      • Chicago
      • Florence
      • London
      • Milan
      • Munich
      • New Orleans
      • Paris
      • Rome
      • San Francisco
      • Washington DC
    • Expand/Collapse What is your weather policy?

      All of our tours run rain or shine, and we have rain ponchos available for sale in our office.

      We encourage all guests to consult the weather forecast and plan your dress accordingly.

    • Expand/Collapse Why don't you have tours in ________?

      Want to see us in your favorite city? Let us know!

    • Expand/Collapse What makes you different than the other companies out there?

      "Our mission is to provide safe, fun and unforgettable experiences through superior customer service that create memories and smiles that last a lifetime."

      While we cannot speak for other companies, we certainly feel that we have set, and we carry the standard of excellence in our industry. Many others have tried to replicate our efforts, but we hope you will choose to explore with us and see for yourself why we believe we stand head and shoulders above the rest.

      We look forward to welcoming you on our award-winning tours and to creating the same memories for you and your friends and family that have made us world famous since 1999.

    • Expand/Collapse I'm a reseller/travel agent/educational professional. Who can I speak to about working together?

      Please see our Partner Resources page. Please note this link will take you to our parent company website, Fat Tire Tours.

    • Expand/Collapse What is your cancellation policy?

      We offer 100% refunds on all tours if the reservation is cancelled more than 72 hours (3 days) before the scheduled tour unless otherwise stated on the tour page details. We do not offer refunds for any reason once we are within 72 hours of the scheduled tour.

    • Expand/Collapse Are reservations required?

      Reservations are required for every tour we offer. All walk-up customers will be accommodated in the best possible manner based on guide and Segway availability. Our tours fill to capacity on a regular basis. For this reason we highly suggest making a reservation online or contacting us directly to make a reservation. We don't want to fill our tour and miss showing you around!

    • Expand/Collapse What time do I need to arrive at the meeting point for my tour?

      Your tour will start promptly at the scheduled time, therefore please arrive 15 minutes prior to tour departure time in order to complete the necessary paperwork. Each member of your party will be required to complete and sign a liability waiver form. Minors under the age of 18 will need a parent or guardian to complete their paperwork.

      Please be aware that we have multiple tours departing throughout the day, therefore if you arrive more than 30 minutes early we may still be working with other guests. This means that even if you arrive early, your tour will still begin at the normaly scheduled time

  • Expand/Collapse Segway-Specific
    • Expand/Collapse I've never ridden a Segway before; will I be able to pick it up quickly?

      Your safety is always our highest priority; therefore, we begin each tour with a very thorough orientation of the Segway and its use before going out to enjoy the city! Each of our tours will begin with a short safety video followed by time to practice in our training area across the street and instruction from your tour guide. We will practice on the Segways until everyone feels comfortable.

    • Expand/Collapse Can I rent a Segway without a guide?

      Unfortunately, we cannot rent our Segways out to individuals without a guide.

    • Expand/Collapse Is there an age or weight limit?

      Yes. All riders must weigh at least 100 pounds and not in excess of 260 pounds. As a rider's weight impacts machine function, we cannot make exceptions for this for safety reasons.

      Additionally, there are local city laws that determine age requirements:

      • In Chicago, New Orleans, and San Francisco all riders must be at least 12 years of age.
      • In Washington DC, all riders must be at least 16 years old.

      There are absolutely no exceptions to these age restrictions, even if your child has participated in Segway tours before in another city. 

    • Expand/Collapse Are Segways safe for people with disabilities?

      We have had several people with disabilities join our tours. The necessary range of motion required to operate a Segway is similar to that of being able to transfer weight from one foot to another while walking. Also, riding a Segway does require the need to be able to stand for long periods of time.

    • Expand/Collapse If I am pregnant can I join the tour?

      Unfortunately, due to the risk to both child and mother, pregnant women are not allowed to participate on our Segway tours.