Glide around on our Chicago Segway Tour.

FAQ

• Expand/Collapse Where is the meeting point?

  All Segway tours begin at our office, located at 910 S. Michigan Ave., Suite 130, Chicago, IL 60605, at the south end of Grant Park. Our entrance is located on 9th Street, steps away from the intersection of Michigan Avenue and 9th. 

• Expand/Collapse Is there an age or weight limit?

  For your riding safety, guests must be at least 12 years of age and weigh at least 100 pounds and not in excess of 260 pounds.

• Expand/Collapse How big will my group be?

  Our tours operate in groups of 8 guests or less.

   

• Expand/Collapse What if my party is more than 8 people?

  If the party is larger than 8 the group will be split up for safety reasons. We can take larger groups as private tours; however those are subject to different pricing and plans and must be made in advance to make allowances for tour guides and machines.

• Expand/Collapse What time do I need to get there for my tour?

  Your tour will start promptly at the scheduled time, therefore please arrive 15 minutes prior to tou departure time in order to complete the necessary paperwork. Please be aware that we have multiple tours departing throughout the day, therefore if you arrive more than 30 minutes early we may still be working with other guests. This means that even if you arrive early, your tour will still begin at the scheduled time. Each member of your party will be required to complete and sign a liability waiver form. Minors under the age of 18 will need a parent or guardian to complete their paperwork.

   

• Expand/Collapse Will I need to put down a deposit?

  We do not take a deposit, though we do ask one member of your party to provide us with a credit card to save on file while you are on tour. Your card will not be charged unless there is damage caused to the Segway and card information will be deleted immediately upon completion of a damage-free tour. 

• Expand/Collapse Is this tour offered in any other languages or only English?

  At this time, our tour are only offered in English. 

• Expand/Collapse I've never ridden a Segway before; will I be able to pick it up quickly?

  Your safety is always our highest priority; therefore, we begin each tour with a very thorough orientation of the Segway and its use before going out to enjoy the city! Each of our tours will begin with a short safety video followed by time to practice in our training area across the street and instruction from your tour guide. We will practice on the Segways until everyone feels comfortable. 

• Expand/Collapse Can minors come on tour alone?

  For safety reasons, minors (anyone under the age of 18) must be accompanied by an adult on the tour. 

• Expand/Collapse If I am pregnant can I join the tour?

  Unfortunately, due to the risk to both child and mother, pregnant women are not allowed to participate on our Segway tours.

   

• Expand/Collapse What is your cancellation policy?

  We are happy to offer full refunds for our Segway tour if the reservation is cancelled more than 24 hours (1 day) before the scheduled tour. We do not offer refunds for any reason once we are within the 24 hours of the scheduled tour.

• Expand/Collapse Are the tours cancelled if it rains?

  All of our tours run rain or shine. In the event of rain, guides will have ponchos that are free of charge. 

• Expand/Collapse What's the closest Subway (L) station to the meeting point?

  We're located midway between the Roosevelt stop (Red, Orange and Green Lines) and Harrison (Red Line only). Chicago's transit system provides real-time updates to the Google Maps app on major smartphones and more information can also be found at TransitChicago.com for routes, stops and timing.

• Expand/Collapse Is there parking available near the office?

  There is a parking garage in Columbia Plaza (the building we are located in). It is operated by PMI Parking. Note the address of the parking garage (2400 Virginia Ave NW) is slightly different than our address (502 23rd St NW), but they are in the same building. There is also street parking available near our office, but be sure to check the meters as they may restrict the parking time to 2 hours. Or, they may not allow parking during certain hours. Though parking is available, we always encourage our guests to use the METRO to avoid street closures, heavy traffic and difficulty finding parking.

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