• FAQ

Frequently Asked Questions

  • Expand/Collapse General Tour FAQ
    • Expand/Collapse Where is the meeting point?

      All Segway tours begin at our office, located at 910 S. Michigan Ave., Suite 130, Chicago, IL 60605, at the south end of Grant Park. Our entrance is located on 9th Street, steps away from the intersection of Michigan Avenue and 9th.

    • Expand/Collapse What's the closest Subway (L) station?

      We're located midway between the Roosevelt stop (Red, Orange and Green Lines) and Harrison (Red Line only). Chicago's transit system provides real-time updates to the Google Maps app on major smartphones and more information can also be found at TransitChicago.com for routes, stops and timing.

    • Expand/Collapse How can I work for City Segway Tours?

      We are always on the lookout for fresh faces to help provide the best tours possible in Chicago. For more information on our positions and how to apply, please see our Employment page.

    • Expand/Collapse Is there parking available near the office?

      We have several parking options within a few blocks of our office and all have rates posted as you enter. Please note that the open air lots will require you to pre-pay for parking and tow violators regularly for not having a ticket on their dashboard. Additionally, parking rates are subject to special event pricing on busy weekends when there are festivals, concerts and other major events, so please plan accordingly.

    • Expand/Collapse Can minors come on tour alone?

      For safety reasons, minors (anyone under the age of 18) must be accompanied by an adult on the tour.

    • Expand/Collapse Are your tours offered in any language other than English?

      At this time, our tours are only offered in English.

    • Expand/Collapse Do we go inside the museum and monuments?

      Unfortunately we do not enter the museums and other attractions listed on our tour page as we devote as much time as we can to the tour itself. We will make short stops to learn about the museums and other attractions and give you a great orientation of the city so you'll know exactly where you will want to go after the tour

    • Expand/Collapse What makes you different from some of the others in town?

      City Segway Tours was the very first Segway tour company in the world, so when you ride with us you know you are getting years of unrivaled experience. After celebrating our first decade in Chicago, we're proud of our history and repution in the city from our unassuming beginning to our current position as a leader in Chicago's world class tourism community. We're just as proud of our record with our guests, from seeing the same families return each season to our rock solid foundation with the user-generated review sites. Our staff has a passion for sharing our hometown and all it has to offer with locals and newcomers and looks forward to doing so for years to come.

  • Expand/Collapse Segway Tour FAQ
    • Expand/Collapse I've never ridden a Segway before; will I be able to pick it up quickly?

      Your safety is always our highest priority; therefore, we begin each tour with a very thorough orientation of the Segway and its use before going out to enjoy the city! Each of our tours will begin with a short safety video followed by time to practice in our training area across the street and instruction from your tour guide. We will practice on the Segways until everyone feels comfortable.

    • Expand/Collapse Can I rent a Segway without a guide?

      Unfortunately, we do not rent our Segways out to individuals without a guide. While this has never been our policy, it is now included in our agreement with the Chicago Park District.

    • Expand/Collapse Is there an age or weight limit?

      For your riding safety, guests must be at least 12 years of age and weigh at least 100 pounds and not in excess of 260 pounds. As a rider's weight impacts machine function, we cannot make exceptions for this or for the age requirements set by the City of Chicago.

    • Expand/Collapse What is your cancellation policy?

      We are happy to offer full refunds for our Segway tour if the reservation is cancelled more than 24 hours (1 day) before the scheduled tour. We do not offer refunds for any reason once we are within the 24 hours of the scheduled tour.

    • Expand/Collapse Are tours cancelled in case of rain?

      All of our tours run rain or shine. In the event of rain, guides will have ponchos that are free of charge.

    • Expand/Collapse If I am pregnant can I join the tour?

      Unfortunately, due to the risk to both child and mother, pregnant women are not allowed to participate on our tours.

    • Expand/Collapse Are reservations required?

      Reservations are required for every tour we offer. All walk-up customers will be accommodated in the best possible manner based on guide and Segway availability. Restrictions on tour size set by the City of Chicago sometimes means that while we have Segways for walk-ins, we aren't appropriately staffed on short notice. For this reason we highly suggest making a reservation online or contacting us directly to make a reservation.

    • Expand/Collapse Are the Segways safe for children or people with disabilities?

      We have had several people with disabilities join our tours. The necessary range of motion required to operate a Segway is similar to that of being able to transfer weight from one foot to another while walking. Also, riding a Segway does require the need to be able to stand for long periods of time.

    • Expand/Collapse How big will my group be?

      Our tours operate in groups of 8 people per tour guide. Per our agreements with the City of Chicago, we are not permitted to operate in groups larger than 8 people.

    • Expand/Collapse What if my party is more than 8 people?

      If the party is larger than 8 the group will be split up due to city regulations and for safety reasons. Please contact our office for a more in depth explanation of options and pricing.

    • Expand/Collapse What time do I need to get there for my tour?

      Your tour will start promptly at the scheduled time, therefore please arrive 15 minutes prior to tou departure time in order to complete the necessary paperwork. Please be aware that we have multiple tours departing throughout the day, therefore if you arrive more than 30 minutes early we may still be working with other guests. This means that even if you arrive early, your tour will still begin at the scheduled time. Each member of your party will be required to complete and sign a liability waiver form. Minors under the age of 18 will need a parent or guardian to complete their paperwork.

    • Expand/Collapse Will I need to put down a deposit?

      We do not take a deposit, though we do ask one member of your party to provide us with a credit card to save on file while you are on tour. Your card will not be charged unless there is damage caused to the Segway and card information will be deleted immediately upon completion of a damage-free tour.

    • Expand/Collapse I have ridden a Segway before; is there anything I should know?

      We do our best to make accommodations for returning riders once we get out on tour, however please be aware that we prefer to train new riders first to give them as much time as possible to practice. While some returning guests wonder why they can't simply be set up on their machines and left to explore, we ask that you remain patient while we allow first-time riders to get acclimated with a minimum of distractions or other riders in the training area. These delays are usually 5-10 minutes at most and help us keep our training area as safe and efficient as possible.

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