Hello and welcome to Chicago!
Since we first set up shop in the Windy City roughly a decade ago, our focus has been simple: Provide smart, fun tours to anyone looking to see Chicago from a little different perspective. While that goal means we'll never officially be "done" I embrace the fact that our guides, management team and support staff can come into the office each morning knowing that we have a fresh opportunity to show everyone just how much we love this city and the people who come to see us nearly every day of the year.
It may seem strange that while the obvious focus of our tours are the machines, for us, it has always been about the people involved. Given the choice between two equal candidates for a tour guide position, our preference is always the guide with more passion for this great city and the people who call Chicago home. One of the things I love the most about this city is just how friendly it can be. That extends to all aspects of our shop, where our first priority is always to make sure our guests feel at ease. To be honest, most of the hard work is done for us in this area but we're always quite proud to hear from guests travelling from coast to coast who rave about just how welcome they feel anywhere they go in Chicago. We're thrilled when we're able to contribute to that opinion in the short time we have to show people around.
While we work hard and take advantage of the lessons we've learned by operating for years in multiple cities, the core of our office remains just that simple. Treat people well, do what you can to help and trust that they'll keep coming back you season after season. All of our tours are aimed at giving each customer the best private and personal experience while they visit Chicago. We are dedicated to offering the best customer service through limited group sizes, unparalleled tour guides, and a fantastic attention to detail.
Those small things matter a great deal to us. At this point, it's pretty easy to get the tours out the door in a timely and organized fashion, but with those basics out of the way we're able to focus on all the details that take our tours from "fun" to "exceptional." It may not seem like much in the rush of a busy season, but being able to help a couple find an amazing restaurant off the beaten path or point a family with teenagers in the right direction for things to do in the evening are some of the most important things we do. We know we are just one piece of a larger experience for people visiting Chicago, but our goal is to be the most memorable piece for everyone who tours with us.
If there is anything we can do to assist you during your stay, please don't hesitate to contact us. Our office is open every day of the week and you may make a reservation online for any of our tours.
I look forward to welcoming you on our tours and to creating the same memories for you and your friends and family that have made us world famous since 1999.
Founder & CEO